It had been 15+ plus years since I had been at a Red Lobster restaurant and pry will be another 15 years before I go back. I went today with my mom since we were spending the day together before her up coming surgery. The day started off great. We found front row parking at the mall, got right in to get pedi's done and then we thought we would grab a bite to eat. Mom said Big Boy's and I then said Red Lobster since I hadn't been there to eat since the last time my mom took me for my birthday years ago. My husband doesn't like the smell of sea food so I was happy to have my mom go with me. We pull up to Red Lobster at 11am and the parking lot was empty. We checked the door and the time said they were open so we parked and as we were getting out of the Jeep we saw the manager opening the doors. We went in and were greeted by the hostess and were seated. After looking through the menu and reading about the daily specials mom and I deiced what we wanted and put our menus down and started talking. After a few minutes we realized no one had been to our table to help us and my mom looked at her watch and it was 11:17am. We looked around and saw no one coming to help us so we grab our things and walked out to the Jeep. I deiced to go back in to get the store # and manager's name so I could complain. The hostess was on the other side of the restaurant and I called out to her and told her we were leaving do to not getting any service and I wanted the store # and managers name. The hostess looked through some papers at the stand and then said let me get the manager to help you. The hostess went in back and came back out with four other people behind them. The manager came over and said "I saw you pull in and I am so sorry." I told him it's too late and then he offered us a free lunch. I told the manager if he could get my mom back in then I take him up on his offer. The manager walked out to my Jeep and opened the door and my mom told him NO! that she was already upset over the lack of service. After he apologize to her and told her lunch was on the house my mom said OK but the service better get worked out. We sat back down and Jessica our waitress came over and took our drink order and we ordered an appetizer. We got out drinks and the appetizer came out quickly. We ate and talked and then it was a long time before our meals came out as we had pushed the appetizer aside so we didn't fill up on it. All's we could talk about was how bad the service was. An older couple two booths from us complained over how dirty the table was and were moved to another booth. By the time our food finely came our appetizer food had settled so we weren't really hungry anymore. The food tasted great but the service and long time we waited was horrible. Yes we got a free lunch but we still had to wait a long time and we left at 12:28pm Instead of telling everyone about the great food My mom & I came home to tell our husband's how bad the service was. I even told my mom I was sorry for suggesting Red Lobster for lunch. I understand the place was just opening but even after walking out the food wait was horrible with being the only order at that time.

Have you had a horrible restaurant experience?

*** Update 4/13/13 I got a $40 Gift Card from guest relations regarding this experience. I posted pic here.